Thank you for choosing Kittyboom Inc. We are committed to providing our customers with high-quality sports products and an excellent shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following policy.

I. Return Eligibility
You may request a return or refund if the following conditions are met:
The request is submitted within the specified timeframe after receipt of the item (typically within 30 days);
The item remains in its original condition, showing no signs of significant use, damage, or intentional alteration;
The original packaging, accessories, and tags are intact and complete;
Valid order information and proof of purchase are provided.
Returns may not be accepted under the following circumstances:
The item shows signs of significant use or damage (unless due to a quality defect);
The request is submitted after the specified return period has expired;
The return is requested due to personal reasons—such as unsuitability or accidental purchase—unless otherwise specified in our policies.

II. Exchange Policy
If an item has a quality defect or if you received the wrong item, you may request an exchange:
You must contact Customer Service promptly after receiving the item to initiate the request;
Upon verification, we will arrange for an exchange for an identical or equivalent item;
The replacement item will be shipped out once the exchange request has been confirmed.

III. Refund Process
The refund request process is as follows:
Contact Customer Service to submit your refund request and provide your order details;
Customer Service will review the reason for the return and the condition of the item;
Once approved, we will provide you with the return shipping address and detailed instructions;
After receiving the returned item and verifying its condition, we will proceed with the refund;
The refund will be issued back to your original payment method.

IV. Refund Processing Time
Return Review Time: 1–3 business days
Refund Processing Time: 5–10 business days after receipt of the returned item
The actual time it takes for the funds to appear in your account may vary slightly depending on your payment platform or bank’s processing times.

V. Return Address
Please ship your returned item to the following address, ensuring that the packaging is secure and intact: 1925 WAYCREST DR SW APT 1405, ATLANTA, GA 30331

VI. Important Notes
Return packages sent without prior confirmation from Customer Service may not be accepted;
Please retain your shipping tracking number for your records and for easy reference;
Shipping costs associated with returns will be determined based on the specific reason for the return (shipping costs for quality-related issues are covered by us; shipping costs for returns due to personal reasons are typically covered by the customer).

Thank you for your trust and support in Kittyboom Inc. We will continue to provide you with a high-quality service experience.